"The D/A consulting and optimization services I received from The Paisley Group were the best value for the money I have ever had."

Steve Johnson
Vice President
MCI WorldCom

Telelogue, Inc.

The first task that we asked The Paisley Group to do for us was an extensive audit of Telelogue's Voice Directory. The audit was successful beyond our expectations.

The Paisley Group provided us with both factual and accurate descriptions of our performance as well as with qualitative suggestions for areas of improvement. Having the audit conducted by The Paisley Group gave the audit the credibility that is second to none in the industry. In this interaction, as well as in other consulting services, we found The Paisley Group to be professional and responsive. Meg MacRae, our primary contact, is very knowledgeable, well connected in the industry and a pleasure to work with. We at Telelogue feel that we got valuable services from The Paisley Group and would give them our highest recommendation.

Amir Mane
Founder & Chief Technology Officer
Telelogue, Inc.

OSC/Excell Services

The Paisley Group is acknowledged as "the source" for Directory Assistance information and industry trends. They have been an invaluable resource and partner in developing and enhancing our Directory Assistance and Enhanced Directory Assistance product. Their name adds instant credibility to any company who utilizes The Paisley Group.

John J. Jelinek
Vice President, Call Center Operations
OSC

Frontier

I have repeatedly utilized the National Directory Assistance Performance Index from The Paisley Group over the last few years, and have found it to be an invaluable tool in truly understanding the competitive layout of this industry. This product is a superlative supplier of statistical information about a variety of Call Center functions - from the basics of Actual Work Time, to more involved issues like the effect of Automation. The Index helps uncover invaluable nuances in day-to-day operations, and combined with the continued support from The Paisley Group staff, truly leads to a rewarding outcome.

Kimberly Hamer
Business Dev. & Database Manager
Operator Services
Frontier Telephone of Rochester

BellSouth Telecommunications

We have completed C.L.A.S.S.^SM training in our office and already have seen many improvements. Work has been "FUN"!!!! The complete program is really wonderful, the inner voice, role-plays, reading Fish, all go together so well.

Karen Baker
Knoxville, TN
BellSouth Telecommunications (Toll)

All the feedback on C.L.A.S.S.^SM from the assistants and Managers has been very positive and we are still very excited that we had the opportunity for such a great training package. It's kind of like going shopping and you buy great shoes, a beautiful suit, and the perfect jewelry and you're excited about the success of the shopping trip but you don't realize how really wonderful you look and feel until you have them all on together.... We've talked about all the things that are the key components of C.L.A.S.S.^SM but until we had the official training from Paisley it didn't really come together as the total package for the assistants so they feel like a "Professional Communicator."

Again, please let me personally say it was a powerful experience for me and certainly re-energized me for "Leading the Way " in 2004 and you certainly had a large part of my success with this and I appreciate your support and guidance so much.

Lyn Peurifoy
Columbus NDA

We have had great success with CLASS....... I had one of my operators tell me that by using the NICE phrases and the CLASS concepts it seems that the customers are being trained on CLASS as well.

Thanks,
Cassie Swope
Columbus NDA & Toll

The C.L.A.S.S.^SM training is an excellent tool to help encourage assistants, as well as enhance the skills that they already have. Everyone enjoys having someone to show interest in them on both a professional and personal basis, and I believe that everyone has or will profit from the training. BellSouth will profit because the assistants will provide better service to the customers and the assistants will profit because they will be more enthusiastic about performing great service and have less stress.

Tamara Smith-Hicks
Assistant Manager
Columbus NDA