The Paisley Group is pleased to offer these informative reports and presentations.

The Paisley Group conducts research and does performance analysis for Operator Services providers and is pleased to offer some of these informative reports and presentations for the interested reader:

March 2005 Special Topic - NDA Performance Index^SM
"Challenges in Offshore Operations"

March 2005 Quality Spectrum - NDA Performance Index^SM
"DA Service Personality"

Pelorus Conference Presentation, New Orleans, March, 2005
"The Influence of Speech Recognition on Call Quality and Customer Experience"

European Directory Marketplace Conference Presentation, Paris, February, 2005
"UK Quality Pre- and Post-Liberalization"

March 2004 Special Topic - NDA Performance Index^SM
"Enhanced Services"

September 2004 Special Topic - NDA Performance Index^SM
"DA Deregulation in the US"

March 2005 Special Topic - Performance Index^SM
"Wireless Directory Assistance"

Paisley in the News

Report Rates Directory Enquiries Services Providers, Orange Tops the List
Paisley 118 - July 2005

INFONXX Ranked First in Directory Assistance by Paisley Group
INFONXX - April 28, 2005

Directory Enquiry Market in Decline Despite Improvements in Quality
CallCenter.co.uk - April 19, 2005

Companies to Jointly Market Workforce Management Tools
PR Newswire - April 19, 2005

LSSi's 99+ Tops Paisley Database-Accuracy Study Third Straight Year
Business Wire - April 4, 2005

Broad Study by Paisley Group Confirms TARGUSinfo
is Superior to Network CNAM in Data Accuracy and Coverage
Targus Info - January 13, 2005

Verizon Voice 411 System Struggling
The Boston Globe - December 25, 2004

A New Look at Speech Recognition Systems
TMCnet - December 1, 2004

New Consulting Company Finds Directory Enquiry Calls Are Not Satisfactory
Berkeley Public Relations - November 10, 2004