Do you know what your customers really think of your call center services? 

The Paisley Group offers a variety of surveys to measure your customer's experience.  Live Agent Surveys are our specialty!  Whether Mystery Shopping, Live Agent Monitoring, or On-site Monitoring, each services offers an unbiased evaluation and comprehensive analysis. The Paisley Group expertise and analysis also extends to Interactive Voice Response (IVR), E-mail and Online surveys.   All survey designs meet our clients requirements and business objectives.   Calibrated auditors ensure customer understanding and consistency of customer response that properly grades the client performance.   The Paisley Group studies produce significantly more meaningful results and the compilation of root cause data affords our clients the information to continuously improve customer service.

The Paisley Group clients include national and worldwide brands and we improve customer service by collecting timely, actionable feedback about customer service quality.  Surveys and interviews are conducted immediately after a customer’s interaction minimizing external influences that can skew your customer’s perception. Using our state of the art reporting and powerful analysis tools, we provide customer perception insights that our clients use to effect process improvements and directly influence customer's purchasing decisions.