Karen Baker
Knoxville, TN
BellSouth Telecommunications (Toll)

All the feedback on C.L.A.S.S.^SM from the assistants and Managers has been very positive and we are still very excited that we had the opportunity for such a great training package. It's kind of like going shopping and you buy great shoes, a beautiful suit, and the perfect jewelry and you're excited about the success of the shopping trip but you don't realize how really wonderful you look and feel until you have them all on together.... We've talked about all the things that are the key components of C.L.A.S.S.^SM but until we had the official training from Paisley it didn't really come together as the total package for the assistants so they feel like a "Professional Communicator."

Again, please let me personally say it was a powerful experience for me and certainly re-energized me for "Leading the Way " in 2004 and you certainly had a large part of my success with this and I appreciate your support and guidance so much.

Lyn Peurifoy
Columbus NDA

We have had great success with CLASS....... I had one of my operators tell me that by using the NICE phrases and the CLASS concepts it seems that the customers are being trained on CLASS as well.

Thanks,
Cassie Swope
Columbus NDA & Toll

The C.L.A.S.S.^SM training is an excellent tool to help encourage assistants, as well as enhance the skills that they already have. Everyone enjoys having someone to show interest in them on both a professional and personal basis, and I believe that everyone has or will profit from the training. BellSouth will profit because the assistants will provide better service to the customers and the assistants will profit because they will be more enthusiastic about performing great service and have less stress.

Tamara Smith-Hicks
Assistant Manager
Columbus NDA

PGL's "Communicating with C.L.A.S.S.^SM" is operator training which:

• Boosts effective communication, Customer Care^SM and customer satisfaction.
• Puts a smile in every operator's voice.
• Teaches operators how to be "on" - just like an actor.
• Reduces searches per request and Operator Work Time via improved call handling.