"The D/A consulting and optimization services I received from The Paisley Group were the best value for the money I have ever had."

Steve Johnson
Vice President
MCI WorldCom

Telelogue, Inc. (Now Nuance) The first task that we asked The Paisley Group to do for us was an extensive audit of Telelogue's Voice Directory. The audit was successful beyond our expectations.
The Paisley Group provided us with both factual and accurate descriptions of our performance as well as with qualitative suggestions for areas of improvement. Having the audit conducted by The Paisley Group gave the audit the credibility that is second to none in the industry.

We have completed C.L.A.S.S.^SM training in our office and already have seen many improvements. Work has been "FUN"!!!! The complete program is really wonderful, the inner voice, role-plays, reading Fish, all go together so well.

The Paisley Group is acknowledged as "the source" for Directory Assistance information and industry trends. They have been an invaluable resource and partner in developing and enhancing our Directory Assistance and Enhanced Directory Assistance product.

Their name adds instant credibility to any company who utilizes The Paisley Group.

I have repeatedly utilized the National Directory Assistance Performance Index from The Paisley Group over the last few years, and have found it to be an invaluable tool in truly understanding the competitive layout of this industry.

This product is a superlative supplier of statistical information about a variety of Call Center functions - from the basics of Actual Work Time, to more involved issues like the effect of Automation.