The Paisley Group is pleased to offer these informative reports and presentations.

The Paisley Group conducts research and does performance analysis for Operator Services providers and is pleased to offer some of these informative reports and presentations for the interested reader:

Special Topic - NDA Performance Index^SM
"Challenges in Offshore Operations"

Quality Spectrum - NDA Performance Index^SM
"DA Service Personality"

Pelorus Conference Presentation, New Orleans.
"The Influence of Speech Recognition on Call Quality and Customer Experience"

European Directory Marketplace Conference Presentation, Paris.
"UK Quality Pre- and Post-Liberalization"

Special Topic - NDA Performance Index^SM
"Enhanced Services"

Special Topic - NDA Performance Index^SM
"DA Deregulation in the US"

Special Topic - Performance Index^SM
"Wireless Directory Assistance"

Paisley in the News

Report Rates Directory Enquiries Services Providers, Orange Tops the List

kgb Ranked First in Directory Assistance by Paisley Group

Directory Enquiry Market in Decline Despite Improvements in Quality

Companies to Jointly Market Workforce Management Tools

LSSi's 99+ Tops Paisley Database-Accuracy Study Third Straight Year

Broad Study by Paisley Group Confirms TARGUSinfo

is Superior to Network CNAM in Data Accuracy and Coverage

Verizon Voice 411 System Struggling

A New Look at Speech Recognition Systems

New Consulting Company Finds Directory Enquiry Calls Are Not Satisfactory