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Press Room VoltDelta Delivers Industry High 99.75% Accuracy (2010)
Press Room VoltDelta Delivers Industry High 99.75% Accuracy (2010)
| VoltDelta Delivers Industry High 99.75% Accuracy (2010) |
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VoltDelta Delivers Industry High 99.75% Accuracy for National Directory Assistance According to Latest Audit from The Paisley GroupBLUE BELL, Pa. --(Business Wire)-- VoltDelta (January 26th, 2010), the leading provider of Directory Assistance service to carriers in North America and throughout the world, announced today that the Paisley Group has statistically assessed VoltDelta Directory Assistance Database accuracy at 99.75%. The VoltDelta Database is comprised of millions of names, addresses and localities for business, government and residential listings. Accuracy measurement was conducted in this case for listings requested from operators across the United States in November 2009. Achieving a near-perfect accuracy score for data essential to directory assistance service is particularly notable due to the multiple sources needed to compile a complete range of listings as well as frequency of change. VoltDelta exceeds expectations in these areas by sourcing the listings directly from Telecommunication and VoIP providers and other partners as well as implementing processes and technology to efficiently update records on a daily basis. "The Paisley Group employs rigorous statistical analysis to verify North American Directory Assistance accuracy for carriers, DA system suppliers and NDA data aggregators," said Jeff Rudolph, President and CEO of the Paisley Group Ltd. "VoltDelta's 99.75% mark for accuracy, exceeding the 98.3% industry accuracy mean (2009), stands in testament to an organization dedicated to persistent optimization." A key component of VoltDelta's success is a web-based system that makes it easy for telecommunication and VoIP providers to report disconnected or missing listings. VoltDelta Data Quality team members are thus able to react more quickly to resolve issues that might appear within the Directory Assistance Database and to maintain exceptional accuracy standards. "Paisley Group audits for the past three years have verified VoltDelta accuracy with consistent year over year improvement." said Terry Saeger, SVP and GM of VoltDelta Directory Assistance, OnDemand and LSSiDATA (News - Alert). "We will continue to work to deliver listings excellence for our telecommunication customers as well as extend the value of our unique database resources to enterprises seeking to add personalization for customer care efforts." The Paisley Group, Ltd. The Paisley Group, Ltd. is the leading independent auditor of directory assistance, toll assistance and relay services. Paisley measures the accuracy of automated systems, databases and operators as well as the ability of operators and systems to provide Customer Care as defined by a number of objective measurements that are specific to the specialized telecom "operator services" business. Paisley is also a premier provider of consulting services that optimize system, operator and database performance. Find out more at www.thepaisleygroup.com. About VoltDelta® Directory Assistance Part of Volt Information Sciences (NYSE: VOL), VoltDelta Directory Assistance is the market leader for Directory Assistance in North America. A complete range of voice recognition automation, hosted operator call distribution, operator desktops, and listings databases allows VoltDelta to deliver Directory Assistance and Operator Services for the leading telecommunication and VoIP providers in North America. VoltDelta's uniquely robust infrastructure currently supports more than 2.4 billion calls and 2 billion SMS messages per year with 99.999% reliability for telecommunication providers. For more information, please visit: www.voltdelta.com. |
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