Paisley is a customer experience consulting company. We are a team of experienced, multifaceted professionals who turn challenges into revenue-generating opportunities for our clients through measuring, benchmarking, and the development of plans that work.
Our call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. With many years of combined experience with the largest call center worldwide. Our highly trianed staff has experience in all aspects of customer experience management, quality and statistical modeling.
Adding creativity and customization to sound statistical research and benchmarking, Paisley works with clients to develop existing potential and leverage new opportunities. We help define goals and challenges, gather and analyze data, and develop effective methods for optimizing operations, achieving objectives and reaching quality goals. By the use of audits and surveys, Paisley provides intelligence and root cause data to our clients about the entire customer experience.
Whether you need short-term assistance or a long-term consulting engagement, Paisley will guiding the process with objectivity, experience, creativity, and sound strategic business methods.
