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Clients/Partners

Client List

Our clients include telecommunications carriers, operator services, data aggregators, suppliers, and OS system suppliers.

Since 1987, The Paisley Group Ltd. has provided Operator Services, Call Center solutions and quality auditing to over 100 clients worldwide. Our knowledge, experience, tools, quality models and deep knowledge of call centers have enabled us to provide services across all segments of the telecommunications industry.

Partial Client Listing:

CLECs
Telewest

Data Aggregators
VoltDelta/LSSi
MCI
Qsent
TargusInfo

IXCs
AT&T
MCI WorldCom
Sprint

LECs

Verizon

AT&T

Alltel

BellSouth

Consolidated Communications
Frontier
Qwest
SBC
SNET
Sprint
Telephone Organization of Thailand
TELUS

Business Partners

Northwinds Contact Solutions

The Pierz Group

Realta Solutions

Relay Services
Federal Relay Services
Hamilton Communications
Sprint Relay

Speech Software Providers
Nuance
Phonetic Systems
TellMe
Telelogue

System Suppliers
ISX
Nortel
Tandem
Varetis
Volt Delta

3rd Party providers
Verizon LiveSource
Excell Services
First Data Teleservices
GC Services
KGB
OSC Operator Services Company
Telegate
Consolidated
The Number 118 118

Wireless
Sprint PCS
US Cellular
Verizon Wireless

We have helped these clients to:

Measure, benchmark and improve quality
Research (market & competitive)
Choose the best data source or technology
Benchmark Data Accuracy & Service Levels
Evaluate DA/OS market opportunities
Develop DA/OS startup plans
Improve bottom-line performance
xx

Develop and deliver training
Optimize DA/OS operations and call handling
Make decisions to provision or outsource
Add a factor of "customer delight" to service
Measure contract performance or service level agreements
Build continuous improvement plans
Measure and improve customer satisfaction during
and after implementation of speech automation

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Clients/Partners

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