The Paisley Group Ltd. (PGL) exists to help clients leverage opportunities in call centers with specific emphasis in Directory Assistance/Operator Services (DA/OS).

PGL is the leading DA/OS consulting company and the premier independent measurer of database accuracy, agent accuracy, Customer FulfillmentSM and Customer CareSM in the industry today. We are a team of experienced, multifaceted professionals who turn challenges into revenue-generating opportunities for our clients through consulting, measuring, benchmarking, and the development of plans that work.

Our call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. We combine many years of experience with exposure to leading call center companies and DA/OS providers worldwide. Our highly experienced staff has over 150 years of combined experience in all aspects of call center management, quality and statistical modeling.