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The Paisley Group helps clients to reduce costs, retain customers and win market share. Paisley's Customer Satisfaction and Call Center Optimization Programs are designed to help your organization create delighted, loyal customers and reduce churn. A loyal customer purchases more, purchases at a premium (they are less sensitive to price), costs less to sell to, and refers your business to others. The goal is to make every customer a spokesperson for your company.
Paisley's Industry Competitive studies will help you identify critical customer service factors that influence your customer’s loyalty and your ability to acquire new ones.
Our Services:
Customer Satisfaction Surveys
Call Quality Monitoring
Mystery Shopping (For Call Centers and Retail Service)
Call Center Optimization Consulting
On Site Quality Audits
Additional Services
Successful companies make Customer Satisfaction an integral part of their business processes. Using the “Voice of the Customer” and combining Professional Quality audits provide root cause data to continuously improve overall Customer CareSM and Customer FulfillmentSM. Companies that utilize this information to create business processes and strategies have information that directly influences customers buying decisions.
Paisley's has established the "Gold Standard" for Customer FulfillmentSM, Customer CareSM and Voice Delivery which are based upon traditional values of courtesy, accuracy and productivity measures. These measurements have been developed from our Focus Groups that told us what they perceive as satisfiers and dissatisfiers. Combining this information with our experience over two decades that we've spent in call centers, makes Paisley's quality programs the most trusted in the industry. Paisley's perception studies will give you the insight you'll need to outperform your competition.
With a presence in US, Canada and the UK, The Paisley Group is the leader in customer perception studies.
Our audits/surveys are also available in French, German and Spanish (other languages available upon request).
Contact us today and we'll help you delight your customers. |
