| Client List Our clients
include telecommunications carriers, operator services, data aggregators, suppliers,
and OS system suppliers.
Since
1987, The Paisley Group Ltd. has provided Operator Services, Call Center solutions and
quality auditing to over 100 clients worldwide. Our knowledge, experience, tools, quality
models and deep knowledge of call centers have enabled us to provide services across all
segments of the telecommunications industry.
CLECs
Telewest
Data Aggregators
LSSi
MCI
Qsent
TargusInfo
IXCs
AT&T
MCI WorldCom
Sprint
LECs
Alltel
BellSouth
Consolidated Communications
Frontier
Qwest
SBC
SNET
Sprint
Telephone Organization of Thailand
TELUS |
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Relay
Services
Federal Relay Services
Hamilton Communications
Sprint RelaySpeech
Software Providers
Nuance
Phonetic Systems
ScanSoft
Telelogue
System Suppliers
ISX
Nortel
Tandem
Varetis
Volt Delta
3rd Party providers
Excell Services
First Data Teleservices
GC Services
INFONXX
OSC Operator Services Company
Telegate
The Number 118 118
Wireless
Sprint PCS
US Cellular
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We have helped these clients to:
- Measure, benchmark and improve quality
- Research
(market & competitive)
- Choose the
best data source or technology
- Benchmark
Data Accuracy & Service Levels
- Evaluate
DA/OS market opportunities
- Develop
DA/OS startup plans
- Improve
bottom-line performance
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- Develop
and deliver training
- Optimize
DA/OS operations and call handling
- Make
decisions to provision or outsource
- Add a
factor of "customer delight" to service
- Measure
contract performance or service level agreements
- Build
continuous improvement plans
- Measure
and improve customer satisfaction during
and after implementation of speech automation
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